FAQ

"....very satisfied with the promptness and accuracy of their transcriptions for me.  I have a Persian accent and they do not seem to have any problem understanding my recordings.  PEAK has also been very responsible to answer my calls or texts when I needed to coordinate with them." – Jamal Hejazi, MD

Q:

Do you offer verbatim service (including filler words i.e. uh, hmm, etc.)

A:

Yes.  On the estimator tool select the verbatim button and we will gladly type your project verbatim.

Q:

What format will I receive my document?

A:

Microsoft Word document (.doc)

Q:

Do you use automated transcription software to transcribe dictation?

A:

No.  We only use humans that type dictation and humans that proofread documents before delivering them to you.

Q:

How do I log in?

A:

Follow the instructions sent to you in the email that includes your username and password.  Forgot your username or password?  Give us a call or shoot us an email and we will help you out.

Q:

How do I upload my file?

A:

Once you log in, look to the right of the screen and select Upload File, then select Choose File, find and select the file on your computer, select the upload button and done!

Q:

Do you track speakers on multi-speaker dictation?

A:

Yes!  When possible we specifically track speakers and denote with their name or title.  If we are unable to specifically track speakers we will use Speaker 1, Speaker 2 format.  If you would like a different format, please feel free to give us a call and let us know.

Q:

What file formats do you accept?

A:

We accept DSS, MP3, AAC, ACT, AIFF, AMR, APE, Au, CAF, DCT, DSP, DVF, DVS, OGG, M4A, MP2, MPC, MSV, QCP, RA/RM, SHN, SPX, VOC, VOX, WAV, WMA.  If you do not see your format listed, please contact us and we will do what we can to help you out!

Q:

Do you offer monthly billing?

A:

Absolutely, just give us a call and we can set up an account for you.

Q:

Do you hire off-shore transcriptionists?

A:

No.  We only hire US based transcriptionists.

Q:

What type of training do your transcriptionists have?

A:

We hire transcriptionists from a variety of backgrounds including nurses, secretaries, paralegals as well as medical transcriptionists proficient in AAMT Book of Style for Transcription.  No matter your field, we have you covered!

Q:

Are you HIPAA Compliant?

A:

Most definitely!  Peak is dedicated to adhering to all HIPAA rules and regulations.  We take the privacy of our clients and our client's clients very seriously.

Q:

Can you transcribe in other languages?

A:

No. At this time we only offer transcription services in English. But please check back with us. We are constantly adding services. 

Q:

Can you follow my template?

A:

Yes!  If you have a specific template, just give us a call or upload the template with your voice file and we will follow your format.

Q:

Can you create templates?

A:

Yes! If you need a template give us a call and we can create one to meet your needs.

Q:

How secure is your file transfer platform?

A:

Your files are transferred via 128-bit random algorithm encryption.